GoProof FAQs

See if your question has been answered already!

Do I have to provide any payment details for the FREE trial?

No, you’ll just need an email and password!

Can I close my account at any point?

For SaaS accounts, you can submit a cancellation request at any time and your account will be closed at the end of your next billing cycle, which is either monthly or annually. For Enterprise accounts, please contact support@goproof.net.

We have a need to approve individual photos from photo shoots. How would this be accomplished?

You can either send individual images from Photoshop directly for review or if you have InDesign you could comp them all together into one document and send that instead.

How do I delete proofs?

Click on REVIEWS from the main menu and in the list of reviews you will see a trash can icon. Click on this to delete proofs. If you are deleting proofs because of storage space, you can buy more storage by contacting support@goproof.net.

What information do I need to log in?

You will need a valid email address and a password to set up your account.

What do I do if I've lost my password?

Enter your email into the Log In screen and click the link ‘Forgot Password’.

Can I update my username?

Yes, sign in with your email and password and update this via the ‘info’ drop-down menu.

Can I update my password?

Yes, sign in with your email and password and update this via the ‘info’ drop-down menu.

Can I update my email?

Your email is fixed to the account. If you need to change this then contact us.

Where do I download the GoProof Adobe Add-On?

You can download it from the Adobe Exchange.

What software can the Add-On run in?

The Add-on will run in InDesign CC, Photoshop CC, Illustrator CC and Premiere Pro CC for both Windows and Mac.

Do I need to download an Add-On for each Adobe CC application?

No. Download the Add-On once for either Windows or Mac and it is applied to each of these software applications.

Is the Add-On free?

Yes, the Adobe CC add-on is completely free to download and use.

Can I use the Add-On for Mac or PC?

The Add-on can be used on either Mac or PC.

What software is GoProof compatible with?

The GoProof Adobe Creative Cloud add-on currently works with InDesign CC, Photoshop CC, Illustrator CC and Premiere Pro CC. You can also use the export file uploader to directly share PDFs, PNGs, JPGs, TIFFs, GIFs, BMPs and MP4s.

Can I send just a selection of pages from my InDesign document for review?

Yes, you can use the page range feature to choose a sequential extract of pages instead of sharing the entire document every time.

Where do I go to finish my review?

You use the DONE button in the top right-hand corner of the proofing screen to let others know when you have done what’s required.

Will clients still be able to view proofs once they have been signed off?

Yes they can view signed off proofs, but once they have been signed off no further comments can be made on the document unless you send it back into review again.

Where do I create a new Collaborator group?

Add a Collaborator first. Then you can create a new Collaborator Group.

What support does GoProof provide?

Online chat is available during UK office hours, both on the goproof.net website and inside the GoProof system. Out of hours, a message can be left through Chat or by emailing support@goproof.net

What proofing tools can I use to make comments?

After you’ve uploaded your proof and reach the point of commenting on it, GoProof has a number of tool types you can use. The colour of the tool can be changed so it stands out on any background.

Push Pin (Thumb Tack)
The Push Pin tool marks a precise spot on the document to comment on.

Box
The Box tool allows you to free-draw a marquee over any part of the document by clicking and dragging with your mouse. This is great for highlighting an area of content rather than a precise spot. You could also use this to highlight lines of text that need editing.

Strike
If you want to remove words or lines of text from the proof then use the Strike tool.

Highlight
The Highlight tool is just like using a highlighter pen and is perfect for shading areas on the proof.

Tick (Check Mark)
This is a simple way to show that a piece of content on the proof is correct or accurate. This could be important with pricing or item information for example. Note this is not to be used for signing off a proof, which is performed using the orange DONE button located in the top right hand corner.

Cross
The opposite of Tick, the Cross tool shows an immediate mistake to fix such as a promotional code or price tag.

Arrow
The Arrow is a fast and clear way to point to a specific area or object on the proof.

Ruler
Easily draw a straight line on the proof to measure the precise distance between two points. The distances are based on the document setup, so are great for giving you life-size indication.

Question
The Question tool uses @Mentioning technology to instantly notify other collaborators to join a review. @Mentioning can also be used within comment threads.

Range (for Video)
When making a comment on a video, you can select a range of time that the comment applies to. For example, you can say ‘Would you remove this section please’ and set the range from 1 sec to 2.5 secs on the timeline.

Rotate
The Rotate tool allows you to spin the proof through 90 degree angles. It’s great for proofing custom shapes such as packaging designs.

How do I convert existing Collaborators into Publishers?

If you want to convert some of your Observers, Reviewers or Gatekeepers into Proof Senders, click on USERS from the main menu and then filter on Collaborators. You will then see all the people you can convert to a Proof Sender using the CONVERT button. You must be an Admin user to do this.

What files can I share using the Uploader?

GoProof is compatible with PDFs, PNGs, JPGs, TIFFs, GIFs, BMPs and MP4s.

Do all users need a licence?

A user who shares content for review is called a Proof Sender and requires a GoProof Publisher licence. Users who are just being invited to review content are called Collaborators and can use the system free of charge. They don’t need a copy of Adobe CC either.

So for example, if there were 3 people in your creative team sending proofs to 25 collaborators, you would need 3 GoProof licences. The 25 collaborators would use the system for free. And you can invite as many collaborators as you want!

When do GoProof licences expire?

GoProof can be purchased on annual or monthly plans and the expiry date will run in line with that plan. So licences either expire at the end of the month or year, depending on your purchase agreement.

How much are GoProof licences?

Please talk to our sales team for more information on our available pricing plans and custom requirements.

Can I cancel at any time?

Billed monthly licenses can be cancelled at any point in that monthly period, with the licence running to the end of the billing month. Billed annually licences will be renewed at the end of the year unless a cancellation notice is received at least 1 month before the renewal date.

What type of users can I create?

There are two types of user: Proof Senders and Collaborators. Proof Senders share content for review and require a paid GoProof Publisher licence, whereas Collaborators just review content and can access the system for free without a GoProof or Adobe CC licence. There are 3 Collaborator roles: Observer, Reviewer and Gatekeeper.

How do Proof Senders use the system?

Proof Senders share the actual content for review by using either the Adobe CC add-on or the export file uploader. They also receive content back from review once feedback or sign off has been submitted. Graphic design teams, freelancers and account managers who collaborate between the designer and the client would be typical Proof Senders.

How do Observers use the system?

Observers simply look at proofs without submitting any comments on them. This read-only access is ideal for occasional sharing or allowing someone to see proofs without affecting the review process.

How do Reviewers use the system?

Reviewers are clients, colleagues and others who receive invitations from Proof Senders to view proofs and give feedback on them.

How do Gatekeepers use the system?

Gatekeepers are like Reviewers but with more responsibility. They can send proofs back to Proof Senders to request new versions and have the authority to sign proofs off once they are happy with them. Gatekeepers can also invite more people to see proofs and change user roles if required.

How many Proof Senders can I have?

In the free trial you can have as many as you like! When you come to upgrade, talk to our sales team about how many you wish to buy licences for.

How many Observers can I create?

As many as you like!

How many Reviewers can I create?

As many as you like!

How many Gatekeepers can I create?

As many as you like!

Can Proof Senders also be Collaborators?

Yes, Proof Sender users can also be added as Observers, Reviewers and Gatekeepers to any review.

How do I convert existing Collaborators into Proof Senders?

If you want to convert some of your Observers, Reviewers or Gatekeepers into Proof Senders, click on USERS from the main menu and then filter on Collaborators. You will then see all the people you can convert to a Proof Sender using the CONVERT button. You must be an Admin user to do this.

How is payment taken for SaaS plans?

Payment is processed via FastSpring or PayPal and renewed each month or each year depending on your purchased licence period until cancelled by the license owner.

Are there other ways to pay?

For larger teams, who require multiple licenses, we can offer alternative payment options. Contact us with your specific requirements.

How much is a single licence?

Please talk to our sales team for more information.

How much are licenses for larger teams?

Please talk to our sales team for more information.

Do you offer refunds?

Refunds are only offered in certain circumstances, please see our Returns Policy here.

When does an ENTERPRISE licence expire?

ENTERPRISE licences are paid annually in advance and are renewed at the end of the annual period.

Does a SaaS licence automatically renew each month?

If you have bought a billed monthly option then yes. They run for a single calendar month and automatically renew with payment for the next month unless cancelled.

Can I cancel at any time?

Billed monthly licenses can be cancelled at any point in that monthly period, with the licence running to the end of the billing month. Billed annually licences will be renewed at the end of the year unless a cancellation notice is received at least 1 month before the renewal date.