GoProof FAQs

See if your question has been answered already!

Do I have to provide any payment details for the FREE account?

No, you’ll just need an email and password!

Can I close my account at any point?

Yes by contacting support@goproof.net with your request to close at the end of the next monthly cycle.

How long can I use the FREE account for?

The FREE account for single Publisher users comes with 10mb of document storage space, so you can use it free until you reach your storage capacity. At this point you will need to upgrade to PRO for extra storage, which also gives you PRO-level features such as email domain and template personalization.

We have a need to approve individual photos from photoshoots. How would this be accomplished?

You can either send individual images from Photoshop directly for review or if you have InDesign you could comp them altogether into one document and send that instead.

How do I delete proofs?

Click on REVIEWS from the main menu and in the list of reviews you will see a trash can icon. Click on this to delete proofs. If you are a single user and are deleting proofs because of storage space, you can upgrade to PRO which gives you 5gb storage. For multi-user, please contact us about upgrading to Enterprise.

What information do I need to log in?

You will need a valid email address and a password to set up your account.

What do I do if I've lost my password?

Enter your email into the Log In screen and click the link ‘Forgot Password’.

Can I update my username?

Yes, sign in with your email and password and update this via the ‘info’ drop-down menu.

Can I update my password?

Yes, sign in with your email and password and update this via the ‘info’ drop-down menu.

Can I update my email?

Your email is fixed to the account. If you need to change this then contact us.

Where do I download the GoProof Adobe Add-On?

Once you’re logged in to GoProof, go to the top right hand menu which drops down from your name and select ‘Get Adobe Add-on’. You can also get it from the Adobe Store.

What software can the Add-On run in?

The Add-on will run in InDesign CC, Photoshop CC and Illustrator CC for both Windows and Mac.

Do I need to download an Add-On for each Adobe CC application?

No. Download the Add-On once for either Windows or Mac and it is applied to each of these software applications.

Is the Add-On free?

Yes, the Adobe CC add-on is completely free to download and use.

Can I use the Add-On for Mac or PC?

The Add-on can be used on either Mac or PC.

What software is GoProof compatible with?

The GoProof Adobe Creative Cloud add-on currently works with InDesign CC, Photoshop CC and Illustrator CC. Premiere Pro CC and After Effects CC are coming soon. You can also use the export file uploader to directly share PDFs, PNGs, JPGs, TIFFs, GIFs and BMPs.

Can I send just a selection of pages from my InDesign document for review?

Yes, you can use the page range feature to choose a sequential extract of pages instead of sharing the entire document every time.

Where do I go to finish my review?

You use the DONE button in the top right-hand corner of the proofing screen to let others know when you have done what’s required.

Will clients still be able to view proofs once they have been signed off?

Yes they can view signed off proofs, but once they have been signed off no further comments can be made on the document unless you send it back into review again.

Where do I create a new Collaborator group?

Add a Collaborator first. Then you can create a new Collaborator Group.

What support doe GoProof provide?

Live Chat is available during UK office hours, both on the goproof.net website and inside the GoProof system. Out of hours, a message can be left through Live Chat or by emailing support@goproof.net. You can also use the HELP WIZARD next to the DONE button inside the proof and visit our blog.

What proofing tools can I use to make comments?

After you’ve uploaded your proof and reach the point of commenting on it, GoProof has a number of tool types you can use. The colour of the tool can be changed so it stands out on any background.

Push Pin (Thumb Tack)
The Push Pin tool marks a precise spot on the document to comment on.

Box
The Box tool allows you to free-draw a marquee over any part of the document by clicking and dragging with your mouse. This is great for highlighting an area of content rather than a precise spot. You could also use this to highlight lines of text that need editing.

Strike
If you want to remove words or lines of text from the proof then use the Strike tool.

Highlight
The Highlight tool is just like using a highlighter pen and is perfect for shading areas on the proof.

Tick (Check Mark)
This is a simple way to show that a piece of content on the proof is correct or accurate. This could be important with pricing or item information for example. Note this is not to be used for signing off a proof, which is performed using the orange DONE button located in the top right hand corner.

Cross
The opposite of Tick, the Cross tool shows an immediate mistake to fix such as a promotional code or price tag.

Arrow
The Arrow is a fast and clear way to point to a specific area or object on the proof.

Ruler
Easily draw a straight line on the proof to measure the precise distance between two points. The distances are based on the document setup, so are great for giving you life-size indication.

Question
The Question tool uses @Mentioning technology to instantly notify other collaborators to join a review. @Mentioning can also be used within comment threads.

How do I convert existing Collaborators into Publishers?

If you want to convert some of your Observers, Reviewers or Gatekeepers into Publishers, click on USERS from the main menu and then filter on Reviewers. You will then see all the people you can convert to a Publisher using the CONVERT button. You must be an Admin user to do this.

What files can I share using the Uploader?

GoProof is compatible with PDFs, PNGs, JPGs, TIFFs, GIFs and BMPs.

Do all users need a license?

A user who shares content for review is called a Publisher. Publishers require a GoProof licence, whereas users who are just being invited to review content are called Collaborators and can use the system free of charge. They don’t need a copy of Adobe CC either.

So for example, if there were 3 people in your creative team sending proofs to 25 collaborators, you would need 3 GoProof licences. The 25 collaborators would use the system for free. And you can invite as many collaborators as you want!

When do GoProof licences expire?

There are three types of GoProof licence: FREE, PRO and ENTERPRISE. The FREE licence does not expire but is limited by 10mb of document storage space. The PRO licence is a monthly or annual renewal depending on your purchase decision and the ENTERPRISE licence is annual only.

How much are GoProof licences?

Licence pricing and purchasing options are available from the Upgrade page inside GoProof. You can get to this from your name in the top-right corner once you are logged in to a FREE account.

Can I cancel at any time?

Monthly PRO licenses can be cancelled at any point in that period, with the licence running to the end of the billing cycle. Annual PRO and ENTERPRISE licences will be renewed at the end of the year unless notice is received at least 1 month before the renewal date.

What type of users can I create?

There are two types of user: Publishers and Collaborators. Publishers share content for review and require a paid GoProof licence, whereas Collaborators just review content and can access the system for free without a GoProof or Adobe CC licence. There are 3 Collaborator roles: Observer, Reviewer and Gatekeeper.

How do Publishers use the system?

Publishers share the actual content for review by using either the Adobe CC add-on or the export file uploader. They also receive content back from review once feedback or sign off has been submitted. Graphic design teams, freelancers and account managers who collaborate between the designer and the client would be typical Publishers.

How do Observers use the system?

Observers simply look at proofs without submitting any comments on them. This read-only access is ideal for occasional sharing or allowing someone to see proofs without affecting the review process.

How do Reviewers use the system?

Reviewers are clients, colleagues and others who receive invitations from Publishers to view proofs and give feedback on them.

How do Gatekeepers use the system?

Gatekeepers are like Reviewers but with more responsibility. They can send proofs back to Publishers to request new versions and have the authority to sign proofs off once they are happy with them. Gatekeepers can also invite more people to see proofs and change user roles if required.

How many Publishers can I have?

In FREE you can have as many as you like to try out the system. When you come to upgrade, PRO is for single Publisher only and ENTERPRISE is for more than one Publisher. There is no limit on the number of Publishers you can have in ENTERPRISE.

How many Observers can I create?

As many as you like!

How many Reviewers can I create?

As many as you like!

How many Gatekeepers can I create?

As many as you like!

Can Publishers also be Collaborators?

Yes, Publisher users can also be added as Observers, Reviewers and Gatekeepers to any review.

How do I convert existing Collaborators into Publishers?

If you want to convert some of your Observers, Reviewers or Gatekeepers into Publishers, click on USERS from the main menu and then filter on Reviewers. You will then see all the people you can convert to a Publisher using the CONVERT button. You must be an Admin user to do this.

I have PRO - how do I add more Publishers or convert Collaborators into Publishers?

If you want more than one Publisher sharing content then you will need to upgrade to ENTERPRISE. Visit the Upgrade page from the top-right menu inside GoProof for more details or contact our sales team.

How is payment taken for PRO licenses?

Payment is processed via PayPal and renewed each month or each year depending on your purchased licence period until cancelled by the license owner.

Are there other ways to pay?

For larger teams, who require multiple licenses, we can offer alternative payment options. Contact us with your specific requirements.

How much is a single license?

All prices and purchase options are detailed on the Upgrade page which is reached through the top-right menu once you are logged in to GoProof.

How much are licenses for larger teams?

Talk to us about ENTERPRISE pricing for larger teams.

Do you offer refunds?

Refunds are only offered in certain circumstances, please see our Returns Policy here.

When does an ENTERPRISE licence expire?

ENTERPRISE licences are paid annually in advance and are renewed at the end of the annual period.

Does my PRO licence automatically renew each month?

If you have bought the monthly PRO option then yes. They run for a single calendar month and automatically renew with payment for the next month unless cancelled.

Can I cancel at any time?

Monthly PRO licenses can be cancelled at any point in that period, with the licence running to the end of the billing cycle. Annual PRO and ENTERPRISE licences will be renewed at the end of the year unless notice is received at least 1 month before the renewal date.