GoProof FAQs

See if your question has been answered already!

Do I have to provide any payment details for the FREE account?

No, you’ll just need an email and password!

Can I close my account at any point?

Yes by contacting support@goproof.net with your request to close at the end of the next monthly cycle.

How long can I use the FREE account for?

The FREE account can be used forever and there are no restrictions on the number of Publishers, Observers, Reviewers or Gatekeepers that you can sign up.

We have a need to approve individual photos from photoshoots. How would this be accomplished?

You can either send individual images from Photoshop directly for review or if you have InDesign you could comp them altogether into one document and send that instead.

How do I delete proofs?

Click on REVIEWS from the main menu and in the list of reviews you will see a trash can icon. Click on this to delete proofs. If you are using FREE and are deleting proofs because of storage space, you can upgrade to PRO TEAM for just $10 per user, per month which gives you 5gb storage per user.

What information do I need to log in?

You will need a valid email address and a password to set up your account.

What do I do if I've lost my password?

Enter your email into the Log In screen and click the link ‘Forgot Password’.

Can I update my username?

Yes, sign in with your email and password and update this via the ‘info’ drop-down menu.

Can I update my password?

Yes, sign in with your email and password and update this via the ‘info’ drop-down menu.

Can I update my email?

Your email is fixed to the account. If you need to change this then contact us.

Where do I download the GoProof Adobe Add-On?

Once you’re logged in to GoProof, go to the top right hand menu which drops down from your name and select ‘Get Adobe Add-on’. You can also get it from the Adobe Store.

What software can the Add-On run in?

The Add-on will run in InDesign CC, Photoshop CC and Illustrator CC for both Windows and Mac.

Do I need to download an Add-On for each Adobe CC application?

No. Download the Add-On once for either Windows or Mac and it is applied to each of these software applications.

Is the Add-On free?

Yes, the Adobe CC add-on is completely free to download and use.

Can I use the Add-On for Mac or PC?

The Add-on can be used on either Mac or PC.

What software is GoProof compatible with?

The GoProof Adobe Creative Cloud add-on currently works with InDesign CC, Photoshop CC and Illustrator CC. Premiere Pro CC and After Effects CC are coming soon. You can also use the export file uploader to directly share PDFs, PNGs, JPGs, TIFFs, GIFs and BMPs.

Can I send just a selection of pages from my InDesign document for review?

Yes, you can use the page range feature to choose a sequential extract of pages instead of sharing the entire document every time.

Where do I go to finish my review?

You use the DONE button in the top right-hand corner of the proofing screen to let others know when you have done what’s required.

Will clients still be able to view proofs once they have been signed off?

Yes they can view signed off proofs, but once they have been signed off no further comments can be made on the document unless you send it back into review again.

Where do I create a new review group?

Add a reviewer first, then you can create a new review group.

Are there any help videos?

Yes, once you are inside a proof you will see a link to watch them.

What other support can I get?

Live Chat is available during UK office hours, both on the goproof.net website and inside the GoProof system. Out of hours a message can be left through Live Chat or by emailing support@goproof.net.

What proofing tools can I use to make comments?

After you’ve uploaded your proof and reach the point of commenting on it, GoProof has a number of tool types you can use. The Push Pin or Thumb Tack tool marks a precise spot on the document to comment on. The Box tool allows you to free-draw a marquee over any part of the document by clicking and dragging with your mouse. This is great for highlighting an area of content rather than a precise spot. You could also use this to highlight lines of text that need editing. The Tick or Check Mark is a simple way to show that a piece of content on the proof is correct or accurate. This could be important with pricing or item information for example. Note this is not to be used for signing off a proof, which is performed using the orange DONE button located in the top right hand corner. The Cross tool so the opposite of Tick and shows an immediate mistake to fix such as a promotional code or price tag.

How do I convert existing users into Publishers?

If you want to convert some of your Observers, Reviewers or Gatekeepers into Publishers, click on USERS from the main menu and then filter on Reviewers . You will then see all the people you can convert to a Publisher using the CONVERT button. You must be an Admin user to do this.

What files can I share using the Uploader?

GoProof is compatible with PDFs, PNGs, JPGs, TIFFs, GIFs and BMPs.

Do all users need a license?

Only Publisher users need a licence in PRO TEAM, as they are the ones who share content for review and receive it back to make any changes. All other non-publishing users are free and can be added using the side panel when you are viewing the proof itself.

When does a GoProof PRO TEAM or ENTERPRISE license expire?

FREE licenses run forever, PRO TEAM renews monthly and ENTERPRISE renews annually.

How much is a single license?

A single PRO TEAM user license is $10 per user, per month.

Can I cancel at any time?

PRO TEAM licenses run for a single calendar month and can be cancelled at any point in that period, with the licence running to the end of the billing cycle. ENTERPRISE licences are annual and will be renewed at the end of the year unless notice is received at least 1 month before the renewal date.

What type of users can I create?

There are 4 core types of user roles: Publishers, Reviewers, Gatekeepers and Observers. Publishers are content sharers who use Adobe CC or the file uploader to share work for proof. They require a GoProof license.

How do Publishers use the system?

Publishers share the actual content for review by using either the Adobe CC add-on or the export file uploader. They also receive content back from review once feedback or sign off has been submitted. Graphic design teams, freelancers and account managers who collaborate between the designer and the client would be typical Publishers.

How do Observers use the system?

Observers simply look at proofs without submitting any comments on them. This read-only access is ideal for occasional sharing or allowing someone to see proofs without affecting the review process.

How do Reviewers use the system?

Reviewers are clients, colleagues and others who receive invitations from Publishers to view proofs and give feedback on them.

How do Gatekeepers use the system?

Gatekeepers are like Reviewers but with more responsibility. They can send proofs back to Publishers to request new versions and have the authority to sign proofs off once they are happy with them. Gatekeepers can also invite more people to see proofs and change user roles if required.

How many Publishers can I have?

In FREE you can have as many as you like. In PRO TEAM the maximum is 1 and in ENTERPRISE there is no limit and is down to your license requirements.

How many Observers can I create?

As many as you like!

How many Reviewers can I create?

As many as you like!

How many Gatekeepers can I create?

As many as you like!

One of my colleagues is set as an internal user, can I still set this person up as a reviewer?

Yes, they can be added as an Observer, Reviewer or Gatekeeper in new groups.

How do I convert existing users into Publishers?

If you want to convert some of your Observers, Reviewers or Gatekeepers into Publishers, click on USERS from the main menu and then filter on Reviewers . You will then see all the people you can convert to a Publisher using the CONVERT button. You must be an Admin user to do this.

I have PRO TEAM - how do I add new Publishers?

You can add new Publishers by entering their details on the upgrade page and making your payment. This will update your tariff and the new monthly renewal fee will be applied from then on.

I already have PRO TEAM - how do I convert existing users into Publishers?

If you have PRO TEAM already and want to convert some of your Observers, Reviewers or Gatekeepers into Publishers, tick the box next to your chosen users on the upgrade page and make your payment. This will update your tariff and the new monthly renewal fee will be applied from then on.

How is payment taken for PRO licenses?

Payment is processed via PayPal and renewed each month, until cancelled by the license owner.

Are there other ways to pay?

For larger teams, who require multiple licenses, we can offer alternative payment options. Contact us with your specific requirements.

How much is a single license?

A single PRO TEAM user license is $10 per user, per month.

How much are licenses for larger teams?

Talk to us about ENTERPRISE pricing for larger teams.

Do you offer refunds?

Refunds are only offered in certain circumstances, please see our Returns Policy here.

When does a GoProof PRO TEAM or ENTERPRISE license expire?

GoProof PRO TEAM licences run for a single calendar month (a license commencing on the 2nd February will continue until the 1st of March) and is automatically renewed, unless cancelled. Cancellations are accepted at any point within the calendar month, with the licence running to the end of the billing cycle. ENTERPRISE licenses are paid annually in advance.

Does my license automatically renew each month?

Yes. GoProof PRO TEAM licenses run for a single calendar month and automatically renew, unless cancelled. ENTERPRISE licenses are renewed annually.

Can I cancel at any time?

PRO TEAM licenses run for a single calendar month and can be cancelled at any point in that period, with the licence running to the end of the billing cycle. ENTERPRISE licences are annual and will be renewed at the end of the year unless notice is received at least 1 month before the renewal date.

I already have PRO TEAM - how do I convert existing users into Publishers?

If you have PRO TEAM already and want to convert some of your Observers, Reviewers or Gatekeepers into Publishers, tick the box next to your chosen users on the upgrade page and make your payment. This will update your tariff and the new monthly renewal fee will be applied from then on.