This Returns Policy relates to purchases of GoProof PRO software owned by Oppolis Software Limited provided under Software as a Service licence conditions through our secure HTTPS protocol online store.
Since GoProof is a non-tangible irrevocable goods under a monthly rolling contract, we do not issue refunds once the order is completed and the product is activated. As a customer you are responsible for understanding this upon purchasing GoProof PRO through our site.
However unlikely, we realise that exceptional circumstances can occur with regard to the nature of the product we supply and therefore we honour refund requests to the maximum value of a single month’s licence fee in the following situations:
Non-Delivery of the GoProof Product
Due to mailing issues of email providers or mail servers resulting in your not receiving an activation email from us or any other essential communication required to access GoProof PRO.
Claims for non-delivery must be submitted to our Customer Success Team via email using firstname.lastname@example.org within 7 days from the order placing date. Otherwise the product will be considered received and activated.
Incorrect GoProof Configuration
If, after successful payment has been made by you through our online store, your software has not been upgraded to PRO level and remains at FREE level.
Claims for non-delivery must be submitted to our Customer Success Team via email using email@example.com within 7 days from the order placing date. Otherwise the product will be considered correctly configured.
Major Defects Rendering GoProof Unusable
In the unlikely event that an unexpected and critical error occurs which renders the system unusable.
Customers must immediately log the error with our Customer Success Team to investigate using firstname.lastname@example.org.
We keep the right to rectify the error or defect within 72 hours. The deficiency must be accepted and we fail to correct it within 72 hours from the date of the initial complaint or any other notification provided by a customer.
Product Not As Described
Reported to our Customer Success Team via email using email@example.com within 7 days from the date of the purchase.
Clear evidence must be provided proving that the purchased product is not as it is described on the website or in any other communication from GoProof ℅ Oppolis Software Limited.
Complaints which are based merely on the customer’s false expectations or wishes are not honoured.
Please allow 24-48 hours for our Customer Success Team to respond. If your request is accepted, refund payment will be made within 5 working days of the acceptance.
Any requests for refunds outside of the exceptional circumstances above will not be considered. We do not provide support for third-party applications.
GoProof is thoroughly tested before public release to minimise any system failure.